

FREEQUENTLY ASKED QESTIONS
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Q: Kindly check the availability of rooms.
A: May we kindly request your check-in and check-out dates so we may assist you with current availability?
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Q: Can we have an early check-in? Can't you check now to confirm this?
A: Early check-in is subject to availability on the day of arrival and may incur additional charges. We’ve noted your request and will do our utmost to accommodate it.
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Q: What are your check-in and check-out timings?
A: Our standard check-in time is 2:00 PM and check-out is at 11:00 AM.
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Q: Do you offer car parking facilities?
A: Yes, we do provide on-site parking facilities exclusively for our guests.
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Q: What is the tariff if I book offline?
A: After applying our best available discount, we can offer a special rate of ₹5000 per room, per night.
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Q: Do guests have access to the swimming pool?
A: Absolutely. All our in-house guests enjoy complimentary access to our swimming pool, which also features a jacuzzi.
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Q: What is the difference between a Club Room and a Standard Room?
A: The Standard Room includes essential amenities for a comfortable stay. The Club Room is more spacious with upgraded interiors and enhanced features for an elevated experience.
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Q: What amenities are provided in the rooms?
A: All rooms are air-conditioned and feature a queen-size bed, personal safe, and 24-hour room service to ensure a pleasant stay.
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Q: May I request a pool view room?
A: Pool view rooms are subject to availability. However, if you book our Panorama Pool View Room, a pool-facing view is guaranteed.
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Q: I would like to make a reservation. Can you assist?
A: We’d be delighted to assist you. Kindly share your preferred travel dates and any specific requirements, and we’ll take care of the rest.
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Q: Is the rate you've quoted final?
A: Yes, the rate provided includes our best available discount.
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Q: I’ve found a lower rate online. Can you match it?
A: Online travel platforms may offer occasional promotions. The rate we’ve offered is our best direct rate, along with personalized service and exclusive inclusions.
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Q: Can you offer a better rate?
A: We’ve shared our most competitive rate. Should you prefer a more economical option, we recommend our Standard Room category.
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Q: How much is breakfast per person?
A: Breakfast is available at ₹648/- per person. However, bookings made directly with us or via our official website include complimentary breakfast.
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Q: Can I receive a complimentary upgrade?
A: Complimentary upgrades are subject to availability. Should you wish to secure an upgrade in advance, we’d be happy to share the applicable charges.
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Q: Please share details of your Deluxe Room.
A: Our Deluxe Room includes a luxurious bathtub and is a preferred choice for couples seeking comfort and elegance.
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Q: Can you share more room photos?
A: Certainly. You may visit our website www.estrelahotels.com or message us on WhatsApp at +91 80555 01234 for additional images. We assure you the photos accurately represent our rooms and facilities.
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Q: Agoda is offering ₹4000, but you're quoting ₹5800. Why the difference?
A: Our pricing is dynamic and reflects current availability and demand. The rate shared is our best direct offer at the moment.
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Q: How far is the beach? Do you offer sea-view rooms?
A: Our resort is situated right on Calangute Beach—just a 2-minute walk. However, we currently do not offer sea-view rooms.
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Q: Do you have a kids' play area?
A: Yes, we do have a small kids' play area. Additionally, the beach provides a wonderful natural space for children to enjoy.
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Q: Do you provide any complimentary services for special occasions?
A: At present, we do not have complimentary packages for occasions. However, we would be happy to arrange something special at an additional cost.
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Q: I noticed negative reviews online—are they accurate?
A: We understand your concern. While occasional feedback reflects individual experiences, we invite you to consider our many positive reviews as well. Guest satisfaction remains our highest priority.
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Q: What items are included in the breakfast buffet?
A: We offer a sumptuous buffet featuring a mix of Indian and continental dishes, designed to suit all palates.
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Q: Do you provide airport transfers?
A: Yes, we do offer airport transfer services at an additional charge. Kindly share your travel details so we can assist further.
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Q: Do you have a spa?
A: While we do not have a full-service spa, we offer a massage centre where you can unwind and rejuvenate.
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Q: Are there any indoor games available?
A: At present, we do not offer indoor games. However, we appreciate your feedback and will certainly consider this for future enhancements.
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Q: Is late check-out possible?
A: Late check-out is subject to availability and may be chargeable. We will do our best to accommodate your request.